Healthwatch Nottingham and Healthwatch Nottinghamshire have published a report as part of a project looking into experiences from members of the LGBT community who use health and care services.
Earlier in 2016 Healthwatch Nottingham and Healthwatch Nottinghamshire launched a joint project which aimed to evaluate patient and carer experiences of being diagnosed with dementia, particularly in terms of the information provided at the point of diagnosis.
In November 2014 we spoke to 45 renal dialysis patients to gather their experiences of this service.
Following revisiting the Renal Dialysis Unit at Nottingham City hospital in 2015, this new report has found some encouraging improvements.
In November 2014 we spoke to 45 renal dialysis patients to gather their experiences of this service. This report details the main findings, conclusions and recommendations.
In March 2016 Healthwatch Nottinghamshire and Healthwatch Nottingham were commissioned by Nottingham City NHS Clinical Commissioning Group, on behalf of the Nottingham/shire Crisis Concordat Partnership Board to speak to those who have used mental health crisis services to help the development of a local action plan.
Healthwatch were asked to target five specified groups to improve understanding of the issues faced in accessing mental health crisis services. The groups were:
Black and Minority Ethnic (BME) communities (including asylum seekers and refugees), Students, Carers of people with a mental health illness, Veterans/ex-military personnel and People who are homeless or at risk of homelessness.
In May 2017 we relaunched our Question of the Month feature.
During May and June 2017 asked people to tell us whether they had heard of the Sustainability and Transformation Plan (STP) and, where they had, how they thought the STP would impact on how they receive health and care in the future.
We received 318 responses from local people in total, with 153 from residents of Nottinghamshire and 153 responses from Nottingham City residents. 12 people did not provide us with this information or were out of area.
This report found that for the vast majority of people their experience has been very positive, We found that staff, both clinical and administrative, were central to these positive experiences due to their friendly and professional manner. This left people feeling confident in their care and is likely to be the reason why many people indicated they had attended the same service for a number of years. Despite the positive ratings there were still negative aspects of experiences reported although in the main they were clearly not significant for all but a very small number.
We found that overall, experiences were rated highly and that staff and speed of service were key to good experiences. Short waiting times featured in positive experiences and long waiting times were identified in negative
experiences. Negative experiences also included incorrect prescribing and in few cases, problems with the facilities and surroundings of the chemist/pharmacy.
We found that overall, experiences were rated highly and that communication was central to this experience.
Good communication featured in positive experiences and bad communication was identified in negative experiences. What is key is whether the communication of the care professional matched the expectations and needs of the patient. In some instances, the carer/parent of the patient was talked to more but this was good if it was what the patient wanted, but for many more they wanted the healthcare professional to speak directly with them.
A report summarising the patient experiences of the services provided by Nottingham University Hospitals NHS Trust, which operates QMC and Nottingham City Hospitals. The report was provided to support the planning process for the 2015 CQC inspection of the trust.