My mother had two issues: a) mental health b) recent falls. GPs diagnosed these as a) dementia b) unknown cause. The dementia diagnosis was made without any clinical evidence and was proved incorrect at my mother's post mortem. The falls were not diagnosed. I sent an e-mail on 15 Sep 2016 to the surgery about my mother but received no reply. I sent a letter to back up my e-mail and an appointment was booked for 22 Oct 2016. My mother died as a result of a fall on 6 Oct 2016.