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Premier Care

Chesterfield Road North
01623 810100

The care that my relative receives is generaly good with friendly and mostly helpful staff. The biggest problem I have found is that there is no consistency of carers. As a vulnerable elderly lady she does not know who is going to be walking in to her house/bedroom each day. Service users should be give regular staff and if this is not always possible a weekly timetable of who to expect.
I have brought this to premier cares attention and have read the latest qcc report which also identifies this but doesn't seem to be being addressed.

3/5

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